Chief of Staff


The National Center for Civil and Human Rights is a civil and human rights organization that includes an immersive museum in the heart of downtown Atlanta. The Center’s exhibitions and education and engagement programs connect the U.S. Civil Rights Movement to the struggle for human rights around the world today. Please visit to learn more about The Center.


The Chief of Staff, reporting to the CEO, will:

  1. Serve as a strategic advisor to key leaders in the organization in helping to design and implement projects.
  2. Assume day-to-day responsibility for managing some high profile cross-departmental initiatives, both in terms of operations (planning) and implementation.
  3. Develop an impact evaluation process for the organization.
  4. Provide support to the CEO in drafting communications, leading meetings, interacting with key constituencies and evaluating organizational opportunities.
  5. Managing the cadence and preparation for leadership and staff meetings to ensure time is well spent, and objectives are achieved.

The ideal candidate will have proven experience in a management role, with a special focus on executive-level advising, interdepartmental collaboration, and impact evaluation in a non-profit. The position is full time and will report to the CEO.


Responsibilities will include: 

  • Manage strategic initiatives and special projects from development through successful execution under the guidance of senior leadership and departmental heads
  • Develop program impact metrics and processes to evaluate initiatives. Assist with inter-departmental communication to improve efficiency and coordination
  • Evaluate current cross-departmental processes and coordinate organizational procedures for optimized efficiency and productivity


Daily & Monthly Responsibilities:

  • Oversee daily operations through collaboration with senior management and department leaders, performing an array of administrative tasks from managing calendars, generating correspondence, maintaining hard copy and electronic files, planning and coordinating board meetings, and scheduling facilities
  • Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with the CEO on special projects
  • Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications


Minimum BS/BA degree. Master’s degree in business administration or similar field preferred. Seven (7) years of experience and a track record in senior management, preferably in the non-profit sector.

Required Skills

  • Track record of effective management in a non-profit organization with a complex array of programs with the ability to leverage strengths across program areas.
  • Excellent project management skills.
  • Bachelor’s degree in education, museum studies, marketing/communication
  • Demonstrated experience developing community-based initiatives and programs for youth, families, corporate communities, and adults
  • Proven skills in group facilitation, training, coordination, data collection, and evaluation
  • Exceptional attention to detail
  • Ability to engage diverse audiences of all ages through personal and facilitated interaction
  • Excellent planning and project management skills
  • Capable of managing multiple simultaneous priorities
  • Familiarity with technology based and trans media approach to education/programming preferred
  • Ability to work a variable schedule based upon the needs of the organization
  • Some travel and evening/weekends may be required


Preferred Qualifications

  • Experience with data analysis
  • Experience with budget management
  • Consulting experience with a focus on operations management
  • Proven success in a project coordination role
  • Nimble business mind with a focus on developing creative solutions
  • Strong project reporting skills, with a focus on interdepartmental communication

To perform the essential functions of this job successfully, an individual should demonstrate the following competencies:

  • Problem-solving/critical thinking—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully and independently.
  • Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas, and exhibits a willingness to try new things.
  • Customer service—the individual provides quality support to staff, donors, participants, and others, developing an appropriate rapport with donors.
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings.
  • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively, and can read and interpret written information.
  • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
  • Performance quality—the individual demonstrates accuracy and thoroughness and monitors own
  • Adaptability/flexibility—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays or unexpected events.
  • Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.


Essential General Skills, Competencies, and Knowledge

Problem Solving: Ability to solve practical problems and deal with a somewhat variable work environment. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and takes action that is consistent with available facts, constraints, and probable consequences.

Communication: Ability to communicate pertinent information in both written and verbal form.

Safety Awareness: Is aware of conditions that affect employee safety and understands compliance

Teamwork:  Develops positive relationships based on trust and cooperation to accomplish tasks and assignments while achieving work goals.

AdaptabilityMaintains effectiveness when experiencing major changes in work tasks or work environment; adjusts effectively to assignments within new work structures, processes or requirements.

Initiating Action:   Takes prompt action to accomplish objectives.

Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small; shows concern for all aspects of the job; accurately checks processes and tasks.

Applied Learning: Assimilates and applies new job-related information timely.


Cultural & Organizational Expectations

  • Recognizes, values, and affirms social diversity that contributes richness to The National Center for Civil and Human Rights community, ensuring cultural competency in the provision of services
  • Values being part of, and contributes to, a culture of performance, teamwork, collaboration, growth, and continuous improvement
  • Understands and supports the National Center for Civil and Human Rights, Mission, Values, and Strategic Goals
  • Exhibits sensitivity and exercises discernment in different scenarios
  • Is flexible and has a sense of humor

Physical & Mental Demands

  • Extended periods of standing and/or sitting; some lifting may be required.
  • Capable of lifting and/or moving materials and equipment weighing up to 20 pounds.
  • Specific vision abilities that may be required by function include close vision, peripheral vision and depth perception.
  • The ability to meet stringent deadlines and handle demands in meeting expectations of service levels.
  • Capable of working on a computer for extended periods.
  • The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The environment is a normal office environment. Depending on location, office space may be confined. The noise level in the work environment is within prescribed OSHA limits.


Employment Eligibility

NCCHR is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees based on age 40 and over, race, sex, color, religion, national origin, disability, veteran status, genetic information, and the statuses protected by Title VII of the Civil Rights Act of 1964. In addition, NCCHR prohibits unlawful discrimination based on sexual orientation and gender identity or expression.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.



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The following three (3) documents must be attached to be considered for the role:

  • Resume
  • Cover Letter
  • Three (3) References
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