Ticket Sales Assistant

The National Center for Civil and Human Rights (The Center) is an engaging cultural center that connects the American Civil Rights Movement to today’s ongoing struggle for human rights, whether at a local or global level.  Our purpose is to create a safe space for visitors and attendees to explore the fundamental rights of all human beings so that they come away inspired and empowered to join the ongoing dialogue about human rights in their communities, workplace, and lives.  The Center has a local footprint in downtown Atlanta, Georgia with a national reach in the ongoing pursuit of civil and human rights for all.

Details

Role

The Center is currently seeking experienced and motivated professionals with a belief in our mission: To create dynamic and empathy-building experiences, teach history’s connection to the present, and inspire the change-maker in each of us to promote civil and human rights. 

The Ticket Sales Assistant reports directly to the Visitor Services Manager, under the direction of the Head of Visitor Services, and is responsible for providing general information and selling tickets in the Ticket Office, selling memberships and individual tickets via the phone, and providing exceptional customer service overall. This position is cross-trained to work in Group Sales and the Ticket Office, and requires a team member that is confident, outgoing, and self-motivated, with a strong work ethic. In addition, this role requires a person that is articulate – with excellent verbal and written communication and interpersonal skills – and the ability to easily establish rapport with customers and visitors. 

Reports to:  Visitor Services Manager and Head of Visitor Services 

Duties & Responsibilities

  • Provide professional, welcoming customer interaction 
  • Perform individual ticket sales and group bookings; sell event tickets and memberships using Altru database 
  • Communicate effectively with The Center staff to ensure high quality and timely expedition of customer requests 
  • Ensure that customers understand information, and be able to provide additional information to customers as needed 
  • Receive inbound phone calls 
  • Build rapport with callers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training 
  • Make outbound calls, as necessary 
  • Communicate value and incentive of membership to visitors; seek opportunities to convert visitors to members 
  • Process payments, including cash, credit and debit cards 
  • Perform opening and closing procedures for the Ticket Office, including cash balancing, running daily reports, and printing tickets 
  • Effectively communicating with other personnel via two-way radio 
  • Recognize, troubleshoot and handle customer service issues with politeness and respect 
  • Other reporting and duties as deemed necessary by management 

Requirements

Core Competencies 

  • High school diploma or equivalent 
  • Willingness to engage in sales and customer calling 
  • Customer Service experience required 
  • Sales experience a plus 
  • Basic computer proficiency, particularly with Microsoft Office applications, as well as web-based applications 
  • Experience with databases, ticketing systems, and/or online sales applications preferred 
  • Punctuality and consistent work attendance 
  • Bilingual: Fluent in English and additional language a plus 
  • Must be available to work about 25 hours per week, on weekdays, and weekends routinely, 10:00 AM to 6:00 PM 

Physical Requirements 

  • Extended periods of standing and/or sitting 
  • Active movement within workspace 
  • Cognitive ability to timely make and communicate decisions consistent with organizational policy 
  • Ability to lift, carry, and or move up to 25 pounds 
  • Bending, reaching, kneeling 

Employment Eligibility 

NCCHR is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees based on age (40 and over), race, sex, sexual orientation, color, religion, national origin, disability, veteran status, genetic information, and all other statuses protected by Title VII of the Civil Rights Act of 1964.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. 

About Us 

The National Center for Civil and Human Rights (The Center) is an engaging cultural center that connects the American Civil Rights Movement to today’s ongoing struggle for human rights, whether at a local or global level. Our purpose is to create a safe space for visitors and attendees to explore the fundamental rights of all human beings so that they come away inspired and empowered to join the ongoing dialogue about human rights in their communities, workplace, and lives. The Center has a local footprint in downtown Atlanta, Georgia with a national reach in the ongoing pursuit of civil and human rights for all. To learn more, visit our website civilandhumanrights.org. 

Application Instructions

To Apply: Interested and qualified candidates please submit a cover letter and resume to [email protected] Please include job title and last name in the email subject line.