Group Sales Assistant

The National Center for Civil and Human Rights is a 42,000 square foot facility in the heart of Downtown Atlanta. It is a world-class cultural institution dedicated to exploring stories of civil and human rights in dynamic indoor and outdoor spaces. The Center is located at Pemberton Place, adjacent to Centennial Olympic Park, the World of Coca-Cola and the Georgia Aquarium. Please visit www.civilandhumanrights.org to learn more about The Center.

Details

Role

The Group Sales Assistant reports directly to the Group Marketing Manager with liaison to the Visitor Services Coordinator. The role of this position is multitasking as a Brand Ambassador and a Call Center Representative. This role also requires a team member that is confident, outgoing, and self-motivated with a strong work ethic.

Duties & Responsibilities

  • Receive inbound phone calls
  • Make outbound calls
  • Route calls to the appropriate department or employee effectively
  • Perform group bookings, using Galaxy ticketing system
  • Process payments— credit and debit cards
  • Provide professional customer interaction
  • Ensure that customers understand information, and be able to provide additional information to customers as needed
  • Recognize, troubleshoot, and handle customer service issues with politeness and decency
  • Be an outreach Ambassador, including but not limited to: distribution of group/admissions marketing material which includes working exhibit tables on and off site
  • Be able to provide own transportation
  • Communicate effectively with The Center staff to ensure high quality and timely expedition of customer requests
  • Other reporting and duties as deemed necessary by management

Requirements

  • High school diploma or GED
  • Willingness to engage in sales and customer calling
  • Basic computer proficiency, particularly with Microsoft applications, as well as web-based applications
  • Experience with databases, ticketing systems, and/or online sales applications preferred
  • Punctuality and consistent work attendance
  • Must be available to work weekends on a regular basis
  • Customer Service experience required
  • Must be able to actively engage with the general public
  • Sales experience a plus
  • Local candidates preferred

Application Instructions

Email: [email protected]

Include job title in the email subject field and last name

The following document must be attached to be considered for the role:

  • Resume